Return Policy

Orders Placed Through Amazon

If your item was purchased through Amazon, all returns, exchanges, and refunds must be processed directly through Amazon’s return system.

We follow Amazon’s policies and guidelines for all marketplace orders, which means:

  • Return eligibility, timeframes, and refund methods are determined by Amazon

  • Return labels and shipping instructions will be provided through your Amazon account

  • Refunds are issued back to your original payment method through Amazon

  • Any questions regarding return status should be directed to Amazon Customer Support

This ensures your return is handled quickly and securely under Amazon’s protection policies.

Orders Placed Through Our Website

If you purchased directly from our website, we accept returns under the following conditions:

Eligibility Requirements

  • Item must be unused, unopened, and in original packaging

  • Product must be in the same condition you received it

  • Return request must be made within 7 business days of delivery (adjust timeframe if needed)

Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:

  • Opened personal care or beauty products

  • Used items

  • Items damaged after delivery

  • Final sale or clearance items (if applicable)

How to Request a Return

  1. Email us at info@shopgwt.com with:

    • Order number

    • Item(s) you wish to return

    • Reason for return

  2. If approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Refunds

  • Once we receive and inspect the item, refunds are issued to your original payment method

  • Please allow 5–10 business days for processing after we receive the return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.